💰 Refund Policy

1. General Refund Policy

At BD Esports AR, we strive to provide the best gaming experience. However, we understand that situations may arise where refunds are necessary. This policy outlines when and how refunds are processed.

2. Match Entry Fees

3. Account Balance & Deposits

Regarding account deposits and balance:

• Deposits to your account balance are generally non-refundable
• You can withdraw your balance at any time (subject to minimum withdrawal limits)
• Accidental double payments will be refunded within 3-5 business days
• Promotional bonuses and credits are non-refundable

4. How to Request a Refund

To request a refund:

1. Open a Support Ticket: Go to your dashboard and create a new support ticket with "Refund Request" in the subject.
2. Provide Details: Include match ID, transaction ID, reason for refund, and any relevant screenshots.
3. Wait for Review: Our team will review your request within 24-48 hours.
4. Receive Decision: You'll be notified via email and ticket about the refund status.

5. Refund Processing Time

Once approved, refunds are processed as follows:

• Account Balance: Instant credit to your account
• Mobile Banking: 1-3 business days
• Bank Transfer: 3-7 business days
• Card Payments: 5-10 business days (depends on your bank)

6. Special Circumstances

In certain situations, we may offer:

• Account Credit: Instead of cash refund, credit to use for future matches
• Re-entry: Free entry to another match of equal or lesser value
• Partial Refund: In cases of partially completed matches

7. Fraud Prevention